Matcha Maiden

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FAQs

Frequently Asked Questions

WHEN WILL MY ORDER BE SHIPPED?

Mix n Matcha orders in stock are usually dispatched within 1–3 business days of your purchase. The time it takes to arrive depends on your location and the shipping option you choose.

WHAT SHIPPING METHODS DO YOU USE?

We primarily use regular Australia Post services, however, we make exceptions for stockists and bulk orders. We can also accommodate specific requests for express post, tracking, and international options. Please email us if you would like to make a request.

HOW MUCH DOES SHIPPING COST?

Shipping is free Australia-wide for orders of our 70g bags. We also offer Express Postage as well as International Postage. View Shipping Information.

WHERE DO YOU SHIP?

Matcha Maiden loves to please the people and her matcha family is growing so quickly - she now ships globally!! View Shipping Information.

CAN I COLLECT MY ORDER IN PERSON?

No, orders can only be delivered by post.

WHERE CAN I PURCHASE YOUR PRODUCTS?

Mix N Matcha is now stocked in hundreds of lovely stores and cafes who have joined the beautiful matcha family. Please see our stockist page for details.

CAN I BUY IT IN BULK?

Yes, definitely. Mix n Matcha is available for bulk and wholesale orders. Please email us if you are interested.

HOW DO I BECOME A STOCKIST?

Matcha Maiden’s mission is to spread the matcha magic so is always open to new partners in crime. Please email us if you are interested in being our next potential match(a) made in heaven!

WHAT IF I’M EXPERIENCING ISSUES WITH YOUR WEBSITE?

If you are having trouble checking out or other website issues please send us an email and we will respond to you as quickly as possible.

WHERE IS YOUR PRODUCT FROM?

Our Mix N Matcha blend is sourced from Kyoto, Japan.

WHAT IS YOUR ORGANIC CERTIFICATION?

Our product is certified JAS organic by the Ministry of Agriculture, Forestry, and Fisheries of Japan, and is grown with only natural organic fertilisers and no agricultural chemicals or pesticides.

WHY ARE YOU NOT AUSTRALIAN-CERTIFIED ORGANIC?

As matcha is already more cost-intensive to grow than other teas and is grown only in Japan, Matcha Maiden endeavours to keep all other costs as low as possible so that Mix n Matcha blend is more widely accessible. As it is already Japanese-certified organic where other products on the market are not (meaning it is grown with only natural organic fertilisers and no agricultural chemicals or pesticides), Matcha Maiden chose to avoid the paper-heavy and costly process of Australian certification so she can bring Mix n Matcha to you at reasonable prices.

HOW MUCH SHOULD I USE?

One serve is 2g or about half a teaspoon. However, more can be used to create a stronger matcha flavour (if you’re as matcha-mad as we are) and a more vibrant colour green in the final product that you mix it with.

IS THERE CAFFEINE IN MIX N MATCHA?

Yes, matcha powder contains caffeine however much less than regular coffee. 1 gram of matcha contains about 25-30mg of caffeine while regular coffee contains about 80-100mg. Further, matcha powder also contains L-theanine which has a calming effect on the body and tempers the jittery effect that caffeine can otherwise cause. For that reason, we think matcha is much better caffeine source than regular coffee.

WHAT IF I HAVE FURTHER QUESTIONS OR FEEDBACK?

Matcha Maiden loves to hear what you think and what ideas you can come up with. Please email us with any further questions or suggestions, we would love to hear from you.


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